Ticketing Operations Manager

At Adelaide Oval, every ticket tells a story and as Ticketing Operations Manager, you’ll lead the team that brings those stories to life. You’ll be part of a passionate and collaborative team behind one of Australia’s most recognisable venues where every day is different — from world class AFL and Cricket to concerts and major live events — and your work directly shapes how thousands of guests experience it. This is your opportunity to play a pivotal role in developing and delivering the ticketing strategy for one of Australia’s most iconic sporting and entertainment venues, connecting guests to world class unmissable experiences.

About the Role:

You’ll take ownership of Adelaide Oval’s ticketing operations, leading the planning, delivery, and performance of our ticketing program. Managing the Ticketing Coordinator, you’ll collaborate with event hirers, stakeholders, and clubs to deliver seamless ticketing experiences across all events.

Using data-driven insights, you’ll optimise sales, refine processes, and enhance every stage of the customer journey. This is a hands-on leadership role for someone who thrives in a fast-paced environment, values precision, and service, and enjoys working collaboratively across teams and external partners. 

What You’ll Be Doing

• Lead and mentor the ticketing team to deliver exceptional service and operational excellence.
• Oversee all event builds, ticket allocations, box office operations, and post-event reporting.
• Partner with major stakeholders, including clubs, promoters and ticketing suppliers, to deliver seamless, accessible ticketing experiences.
• Analyse ticketing and sales data to provide insights that shape pricing, marketing, and sales strategies.
• Manage pricing models, ticket release phases, and inventory to drive revenue and attendance.
• Champion innovation, accessibility and continuous improvement across all ticketing systems and processes.

What You’ll Bring:

• Proven experience in leading ticketing operations for major venues or events.
• Strong people leadership and stakeholder management skills.
• Analytical mindset with the ability to translate data into strategy.
• Expertise in ticketing systems, pricing models, and inventory management.
• Exceptional communication, organisation, and attention to detail.
• A passion for live events and creating outstanding guest experiences.

What's In It For You:

While working at the iconic Adelaide Oval, you’ll be rewarded for contributing to the delivery of world-class events through our suite of employee benefits including:

• Access to Event Day tickets
• Discounts across Adelaide Oval, RoofClimb and Oval Hotel
• Paid Parental Leave (over and above the Government PPL scheme).
• Onsite car park
• Health & Wellness programs
• Training & development opportunities
• Private Health corporate discounts

The Fine Print:

• Out-of-hours work is a requirement of this role in line with the business's operational needs, including working days, nights, weekends, and public holidays.
• Applicants 18 & over, will be required to successfully obtain a DHS Working with Children's Check within the first two months of employment. Use this link to apply for the relevant check: https://www.dcsiscreening.sa.gov.au/SCRequestApplicationIndividual
• To be eligible to apply you must be legally permitted to work in Australia.

Ready to take centre stage?

Apply now and lead the ticketing strategy behind Adelaide Oval’s most world class unmissable experiences.